Phone Numbers 'General' Tab

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The General tab opens options for changing settings for the selected phone number, such as pickup group, description, caller ID tagging and fax server.

General Phone Number Options

  • Description – Enter a name that will help you remember the purpose of the phone number. Examples include: Main Number, Fax Number, Joe’s direct line. This descriptor will be displayed alongside the phone number making it easier to identify and distinguish from other phone numbers.
  • Call Pickup Group– The Call Pickup Group setting allows users to pickup any extension ringing in a group by dialing *, plus a single digit. Setting this feature will put any callers that dial in on the selected number into the specified pickup group.

Inbound Caller ID

Modify Caller ID– Modifying the descriptor for Inbound Caller ID enables you to identify what numbers callers are using to call in on by adding a tag to the Caller ID. Select the appropriate option in the drop-down menu.

  • N/A –Not Applicable, will pass through the name from the national Caller ID database without modifying it.
  • Add Prefix – Include a short code identifying code in front of the default Caller ID. For example, enter “ML:” for your main line. If you are using different numbers for different companies or departments, you can use the initials of each company as a prefix to help answer the phone appropriately. The advantage of using the prefix option is that it tags the call while still allowing you to see the Caller ID.
  • Replace Caller ID – Use this option to replace the Caller ID with a description that you provide. (Note that you will not be able to see the Caller ID Name.)

Fax Server

Any phone number can be turned into a fax server as long as it supports T38. To enable this capability, turn Fax Server ON and enter the email address in the box provided. (Note that not all phone numbers are fax-capable.