Phone Numbers

Phone Numbers

The Phone Numbers page allows you to configure how you want calls to be routed when each phone number is dialed.

Each phone number should be routed either to a menu, menu option or user extension. The routing rules can be different for daytime and after-hours according to a custom schedule you can specify for each number, as well as other advanced options.

Each business location should have one number designated as a 911 number. Users are encouraged to assign their user extensions or phones to a 911 location so that if 911 is dialed it will route them to the correct operator. Note that there is a $250 fine charged by the carrier if 911 is dialed on a phone number that is not configured for 911. This is the users responsibility.

Here is a list of the tabs related to the Phone Number page:

Summary Tab

The Summary tab shows the current settings for the phone number selected.

General Tab

The General tab opens options for changing settings for the selected phone number, such as pickup group, description, caller ID tagging and fax server.

Documentation for General Settings

Office Hours Tab

The Office Hours Tab allows you to configure what happens when people call the selected number during office hours. If after-hours is turned off, then office-hours settings will remain active 24 hours a day.

Office Hours includes the following options:

  • Ring a set of phones before anything answers
  • Play a greeting like "Thanks you for calling ABC Company"
  • Send the call to either menu, menu option or phone extension.

Documentation for Office Hours Settings

After Hours Tab

The After Hours Tab allows you to configure what happens when people call the selected number during office hours. If after-hours is turned off, then office-hours settings will remain active 24 hours a day.

After Hours includes the following options:

  • Turn After Hours ON and OFF. When it is off, the office-hours settings will remain active 24 hours a day.
  • Choose an After Hours Schedule. Whenever the schedule is inactive is when After Hours will be active.
  • Ring a set of phones before anything answers
  • Play a greeting like "Thanks you for calling ABC Company". The company greeting should not be a menu.
  • Send the call to either menu, menu option or phone extension. We recommend creating a special after hours menu that says something like "Our office is now closed" and specifying that menu as the next action.

Documentation for After Hours Settings

911 Tab

The 911 tab provides a way for you to identify which physical office address is associated with what 911 Emergency number so that when a user dials 911, the number that is associated with the proper address in the National Caller ID database. Once this is setup for a number, each user and each phone has the ability to over-ride the default 911 location. You must setup a different phone number for each 911 location.

Documentation for 911 Tab