WebFones provides an advanced MENUS page that makes it easy for you to create menus of options for your callers.
We recommend that you create different menus for Office Hours and Afterhours so that you can apply a different Greeting and different rules for each. If you are using your webFones PBX for multiple companies, you may also find it useful to create different menus for each company, so that callers are presented with the correctly branded company information. To set up which Menus incoming calls go to, use the Goto Menu option under the Daytime and Afterhours tabs in PHONE NUMBERS.
The MENUS page presents a center list with the menu name and all options.
In the right column are numbered square boxes that represent the menu options. Clicking on the boxes will change the menu option selected.
By selecting an action in the Action drop-down menu, you can define the action taken when a caller selects one of the following actions: Ring Extensions, Call Queue, Voice Mail, Goto Menu, Extension Transfer, Informational Message, Directory and Repeat Menu.
Ring Extensions
This option provides a way to ring a group of phones simultaneously or sequentially. The extension list specifies which extensions are in the group. When the phones ring, the caller hears the ringing. A Call Pickup number allows you to optionally tag calls going through this menu option for a * pickup (*0-*9). All simultaneous ring and other options specified at the extension level are ignored when calls are directed through Ring Extensions.
RING EXTENSIONS LIST
- Manage List – Select the extensions you want to ring when someone chooses this option.
- On No Answer – Specify where to send the call if there is no answer.
RING OPTIONS
- Intro Greeting – Add an optional greeting that is played before ringing phone extensions—for example: “Please wait while we find a sales representative to help you.”
- Tone – Change the ring tone.
- Caller ID Tag – Prepend a tag to the beginning of the Caller ID to identify that the caller came through this menu option.
- Ring Time – Determine the length of time you want the phones to ring before a call is routed to the Next Action
- Ring Strategy – Choose Simultaneous or Consecutive, depending on whether you want the all phones to ring at the same time or one after another.
- Call Pickup Group– Allow users to pick up any extension ringing in a group by dialing *, plus a single digit. Using this feature puts calls that come in on the selected number into the Call Pickup Group specified.
Call Queue
This option places unanswered calls in a queue and plays music on-hold until calls are answered.
A Call Pickup number allows you to optionally tag calls going through this menu option for a * pickup (*0-*9). All Simultaneous Ring and other options set at the extension level in USER EXTENSIONS are ignored when calls are put into a Call Queue.
QUEUE EXTENSIONS LIST
- Manage List – Select the extensions you want to ring when someone chooses this option.
- On No Answer – Decide where to send the caller if there is no answer.
QUEUE OPTIONS
- Intro Greeting – Add an optional greeting that is played before ringing phone extensions—for example: “Please wait while we find a sales representative to help you.”
- Ring Tone – Change the ring tone.
- Caller ID Tag – Prepend a tag to the beginning of the Caller ID to identify that the call passed through the Call Queue
- Call Pickup Group– Allow users to pick up any extension ringing in a group by dialing *, plus a single digit. Using this feature puts calls that come in through the Call Queue into the Call Pickup Group specified.
- Ring Strategy – Specify how you want the phones to ring. Options include: Ring All, Round Robin, Round Robin Memory, Least Recent, Fewest Calls and Random
- Call Queue Ring Time – Specifies the time you want the phones to ring. (Note that 3 rings take about 15 seconds.)
- Call Queue Delay Time – Set the time that the queue waits before ringing extensions again. (Note that a setting of 45 seconds means that the phones would ring every 45 seconds until the call is answered.)
- Call Queue Max Wait – Set the maximum time, in minutes, that a call waits in the queue. The default is 10 minutes before it is directed to the next action.
- Call Queue Login Extension – Optionally, specify a unique extension number that, when dialed by the extension user, will automatically make the extension a member of the Call Queue.
- Call Queue Logout Extension – Optionally, specify a unique extension number that when dialed by the extension user will automatically remove their extension from the Call Queue. (Note, this feature works only when the Call Queue Login option was used to join the Call Queue.)
Voice Mail – These options send calls to a voicemail box.
VOICEMAIL
- Intro Greeting – Add an optional greeting that is played before ringing phone extensions—for example: "Please wait while we find a sales representative to help you."
- Forward to voicemail - Specify the voicemail extension you want the call to go to.
Goto Menu – Send the call to another menu or sub-menu.
Extension Transfer – Send the call directly to a user extension as if it was dialed directly by the caller. All extension settings are followed when calls are transferred, including Voicemail and Simultaneous Ring.
- Intro Greeting – an optional greeting played before ringing phone extensions. An example is, “Please wait while we find a sales representative that can help you.”
- Transfer to Extension – Specify the extension you want the call to go to when this menu option is selected.
Information Message – Plays an informational message for the caller and either hangs up or sends them back to the Main Menu.
- Informational Message – Choose a greeting sound to be played for the caller.
- Next Action – Optionally, choose where you want the call to go next.
Directory – Send the caller to the Directory application, which will enable them to look up an extension by typing in the letters of the last name.
Repeat Menu – Repeats the prompts for the current menu.
Press Save to save the MENU options.
