General Settings

General Settings

Use these functions to set the general defaults for your phone system. GENERAL functions are accessed using the TABS at the top of the in the right column and are: DEFAULTS, EXPERT, and BACKUP. You can also set your Music on Hold for your company here.

(Note that you will be able to customize settings for specific user groups and situations using other functions, once these general defaults have been set.)

Setting Music on Hold

Music on Hold is an opportunity to market additional products and services to your customers. We recommend that music on hold be professionally recorded (see http://www.holdcom.com) because it is not expensive and usually provides significantly better quality than self recorded sound files.

Please be aware that it is a violation of copyright law to upload music copied from CDs without permission. We recommend contacting a professional voice company like HOLDCOM.COM to have your music on hold programs professionally produced.

All music on hold must be uploaded as an MP3 format. If you go to upload your sound and it appears grayed out in the browser, it is likely that it is in the wrong format.

To add or change the music, press the Add Music button and choose your MP3 file. One the file is set, make sure to press save.

Defaults Tab

The Defaults tab opens options for setting the defaults for your main phone system. Once options are set, save them by clicking on Save at the bottom of the right column.

These settings are global defaults for the phone system.

Caller ID & Caller ID Number - When a call is made from your system, the National Caller ID Number database matches that number to the name in the carrier’s database to display a name to the person being called.

webFones PBX lets you set the Caller ID number that the national Caller ID database uses to display a name on outbound calls. The Caller ID name that shows up on the phone comes from the national database and not necessarily the Caller ID name in this interface. You may need to contact your phone company to set what people see when your Caller ID number is passed to them.
You can also override the general default Caller ID at the extension level, so that a different phone number and Caller ID is assigned to different physical locations. This can be useful if you are using the system for multiple businesses. (See USER EXTENSIONS).

Emergency Number -The Emergency Number specifies the street address that will be transmitted to emergency services when someone dials 911.
A list of street addresses for 911 are set in the Phone Numbers section. (See PHONE NUMBERS.) Assigning a physical emergency address to a phone number displays the address in the emergency popup.

If you have multiple locations, you can use the emergency setting under USER EXTENSIONS to override this default. That way each extension has the correct physical street address associated with it for 911. It is your responsibility to make sure the physical address is accurate for each extension in each location. (See USER EXTENSIONS)

Time Zone - This setting adjusts the company’s default time zone setting so that voicemail date/time and the time displayed on the phone are correct relative to your time zone.

International Dialing - This setting permits or prohibits outbound dialing of international calls. If the default setting is ON, permitting international dialing from the system, permission can still be overridden at the individual user extension level to prevent outbound international dialing on an extension-by-extension basis (See USER EXTENSIONS). Turning the International Dialing to OFF in the default menu prohibits ALL international dialing from the webFones PBX system.

Simultaneous Calls

This setting allow you to increase the number of phone conversations you can have and decide what you want to do with callers when a line is not available. After making your selections, save them by clicking on Save at the bottom of the right column.

Note: additional charges may apply when you increase the number of simultaneous calls beyond the number of users you have defined in the system.

Max Simultaneous Calls - This option relates to the number of simultaneous phone conversations you can have with people outside your company. The more lines you have, the more calls you can receive or make. Calls made inside your company do not take up Simultaneous Calls. When the limit is reached you can either choose to return a busy signal or send the caller to an overflow voicemail.

Overflow Voicemail -Use this option to prevent callers from getting a busy signal by sending callers to voicemail instead.

Expert Tab

The Expert tab, offers advanced options for experts to tune their phone system. After making changes, save them using Save at the bottom of the right column.

CONFERENCE CALLING COMPATIBILITY

Music on hold for outbound calls - To play music on-hold for callers, this option is normally turned ON. However, when participating in a conference call set up on another system, you may want to turn the on-hold music feature OFF to avoid broadcasting your on-hold music to the conference. This is especially important if you find you need to put the conference on hold. Setting this option to off will still allow music on hold to work for inbound calls only.

(Note that when you use the webFones conference bridge to set up a call, music on-hold is automatically disabled for your line when you join a conference.)

# features for outbound calls - When this feature is ON, you may need to press # twice to send the pound command to an external automated phone system, such as a banking system or external conference system. This precaution helps keep external automated systems from being confused by webFones commands, such as, #7 to record a call and #1 to transfer a call. Alternatively, you can use this option to turn OFF the # command features on your webFones system, so a # pressed will go directly to the remote phone system. Turning off # will disable features like transfer and call record.

EXTERNAL VOICEMAIL RETRIEVAL

Voicemail Retrieval Extension - This feature specifies the extension used to retrieve voicemail for callers calling in from outside the webFones PBX system. The default is 6000. We recommend that you do not change this default setting, unless you need to use the 6000 extension for some other reason.

Backup

The Backup tab restores settings using the automated backup feature of webFones PBX, so that you can easily rollback changes to the system.

webFones PBX automatically backs up the system every time an administrator or user logs in to the system. To restore the system to a previous state, press the appropriate Restore Backup button.

LATEST BACKUP

Press Restore Backup here for the most recent backup.

RECENT BACKUPS

This list shows backups made within the last 48 hours. Press Restore Backup to restore the system to the desired earlier state.

To restore your system to a configuration earlier than 48 hours ago, call your telecommunications company.